Support

Snowball Smash · PINGIT LLC

Need help with Snowball Smash? The fastest way to reach us is email. We read everything and usually reply within a few business days.

hello@pingit.ai

Report a bug

Sorry about that! Email us with as much of the following as you can, and we will get on it:

• What happened, and what you expected to happen
• Your device model and OS version (for example, Pixel 8, Android 15)
• Whether you were playing on Android or another device
• The level or screen where it happened

Common questions

Where is my progress saved?

Your progress and settings are stored on your device. No account is required, so uninstalling the app or clearing its storage will remove them. Progress does not transfer between the web game and the mobile app.

How do I delete my data?

See our Data & Account Deletion page. In short: uninstalling removes on-device data immediately. If you joined the launch waitlist, or want analytics deleted, email us with the address or device details.

What data does the game collect?

Our Privacy Policy covers this in detail. Playing does not require an account. If you join the launch waitlist on this website, we store the email you submit so we can tell you when the app is live.

Purchases and refunds

Purchases are processed by the platform's app store, so refunds are handled there too: through Google Play order history on Android, or Report a Problem on Apple devices. If something went wrong with a purchase, email us and we will help you sort it out.

Get the app

Snowball Smash is free on Google Play and the App Store.

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